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6 WRITING
Read the complaint letter below and write a similar letter about a product with a problem.
When writing a complaint letter you should;
◆ describe your problem clearly,
◆ give the certain dates,
◆ identify the problem,

◆ tell what you will do if they don’t solve the problem,
◆ ask for a response within a reasonable time,
◆ attach a copy of the receipt.

David Smith
235 Street, Oxford
Best Tool Company,
124 Street, Oxford.

Dear Manager,

I am writing to complain about the mobile phone which I bought from your store on 28
th
December 2016. I am unhappy with the mobile phone although I paid £259.49 for it.
It suddenly shut down itself on the first day I started using it. I waited for an hour
and it worked again. The same thing happened 3 times that day. I’m sure, I carefully
followed all the instructions. I think there is a problem with the battery. I cannot
charge it as well. I would like you to replace it with one as the same quality.
I look forward to your reply and a resolution to my problem. I hope to hear from you
within 10 days.
Thank you for your interest. Please contact me on my number 508-4973612 or you can
e-mail me on davidsmith@jungle.com.
Sincerely,
David Smith

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