Page 24 - English 9 | Games and Activities-9
P. 24
THEME 9 APPENDIX
11 Calling the Front Desk 9 GRADE
th
Role Cards
Hotel Guest Receptionist
• Call the front desk.
• Introduce yourself. (Name/Room number) • Answer with a friendly greeting. (Introduce
• You want to turn on the air conditioner, but yourself.)
you cannot find the switch. Ask him/her • Explain where the switch is in the room.
politely where the air conditioner switch is. • Ask for permission to put him/her on hold.
• Ask if the restaurant is open. • Inform that the restaurant closes at 9
• Order room service. (Request something p.m., but the room service is available
about your food kindly.) twenty-four hours a day.
• Ask for an extra blanket. • End the call politely.
• End the call politely.
Hotel Guest Receptionist
• Call the front desk.
• Introduce yourself. (Name/Room number) • Answer with a friendly greeting. (Introduce
• You want to turn on the air conditioner, but yourself.)
you cannot find the switch. Ask him/her • Explain where the switch is in the room.
politely where the air conditioner switch is. • Ask for permission to put him/her on hold.
• Ask if the restaurant is open. • Inform that the restaurant closes at 9
• Order room service. (Request something p.m., but the room service is available
about your food kindly.) twenty-four hours a day.
• Ask for an extra blanket. • End the call politely.
• End the call politely.
Hotel Guest Receptionist
• Call the front desk.
• Introduce yourself. (Name/Room number) • Answer with a friendly greeting. (Introduce
• You want to turn on the air conditioner, but yourself.)
you cannot find the switch. Ask him/her • Explain where the switch is in the room.
politely where the air conditioner switch is. • Ask for permission to put him/her on hold.
• Ask if the restaurant is open. • Inform that the restaurant closes at 9
• Order room service. (Request something p.m., but the room service is available
about your food kindly.) twenty-four hours a day.
• Ask for an extra blanket. • End the call politely.
• End the call politely.
204 Ortaöğretim Genel Müdürlüğü Öğretim Programları ve Ders Kitapları Daire Başkanlığı
