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P. 6
ENGLISH 11 THEME 6
ACTIVITY SHEETS OPEN YOUR HEART
COMPETENCES • Students will be able to draw conclusions for the past events in a text. COMPETENCES • Students will be able to write a letter to criticize an event/organization.
1 Read the stories and write true (T) false (F) or not stated (NS). 1 Look at the letter of complaint below and number the parts of the letter given on the right to
match the gaps.
1
3 2 Yours faithfully
4 Leslie Williams
(a) I am writing to complain about the tour to Athens that we paid for at your travel Travelmania
agency in July 2019.
78D Broad Street
(b) First of all, the journey took longer than it should. We spent 18 hours on the bus, not Birmingham
10. The hotel was more expensive than your agents told us. The double room cost € 140
per night, not € 100. The worst thing about the trip was the food at the hotel. It was not Dear Sir or Madam
fresh, the choices were limited as there was no open buffet. 22 Blue Close
(c) I would like to get a refund of € 300 because the tour cost much more than we Birmingham
expected. It was a total disappointment. GN74 8DY
th
I look forward to hearing from you. 9 July 2019
5
6
2 In which paragraph (a-c) does Leslie...
1. describe what happened?
2. say what she wants the company to do?
3. explain why she is writing the letter?
3 Now write a letter to criticize an event or organization. Use the letter in exercise 1 as a model.
Dear or
1. Write your address, I am writing to
add the date in full.
2. Start with Dear Sir or
Madam, and finish with First of all,
Yours faithfully or start
with Dear Mr./Ms .…
and finish with Yours
sincerely.
3. Do not use short I would be grateful if
forms.
4. Write your full name. I look forward
Yours
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