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ENGLISH 11                                          THEME 6

          ACTIVITY SHEETS                                 OPEN YOUR HEART


 COMPETENCES  •  Students will be able to draw conclusions for the past events in a text.  COMPETENCES  •  Students will be able to write a letter to criticize an event/organization.



 1  Read the stories and write true (T) false (F) or not stated (NS).  1  Look at the letter of complaint below and number the parts of the letter given on the right to
               match the gaps.


                                                        1
          3                                             2                               Yours faithfully
          4                                                                             Leslie Williams
          (a) I am writing to complain about the tour to Athens that we paid for at your travel    Travelmania
          agency in July 2019.
                                                                                            78D Broad Street
          (b) First of all, the journey took longer than it should. We spent 18 hours on the bus, not          Birmingham
          10. The hotel was more expensive than your agents told us. The double room cost € 140
          per night, not € 100. The worst thing about the trip was the food at the hotel. It was not    Dear Sir or Madam
          fresh, the choices were limited as there was no open buffet.                  22 Blue Close
          (c) I would like to get a refund of € 300 because the tour cost much more than we          Birmingham
          expected. It was a total disappointment.                                          GN74 8DY
                                                                                         th
          I look forward to hearing from you.                                           9  July 2019

          5
          6

            2  In which paragraph (a-c) does Leslie...

                1. describe what happened?
               2. say what she wants the company to do?
               3. explain why she is writing the letter?

            3  Now write a letter to criticize an event or organization. Use the letter in exercise 1 as a model.





                                        Dear                     or
            1. Write your address,      I am writing to
            add the date in full.
            2. Start with Dear Sir or
            Madam, and finish with      First of all,
            Yours faithfully or start
            with Dear Mr./Ms .…
            and finish with Yours
            sincerely.
            3. Do not use short         I would be grateful if
            forms.
            4. Write your full name.    I look forward
                                        Yours








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