Page 83 - İngilizce

A. Endless Love OPEN YOUR HEART
THEME 6

5 a. Read the letter of complaint which is written to the manager of Echafris Restaurant. Match
the outline below with the paragraphs in the letter.

1 sign off
2 reason(s) for writing
3 action to be taken, closing remarks
4 complaint(s) with justifi cation(s) / example(s)
5 Greeting

50, Syntagma Square
Athens, GREECE
5 December, 2019
The Manager,
Echafris Restaurant,
P.O. Box 075163
Athens, GREECE

A Dear Sir / Madam,
B On December 1st 2019, Saturday, my wife and I visited your restaurant . Unfortunately,
we had a very negative experience due to the waiter’s attitude and the quality of the food that
had been served.
C Firstly, no one attended to us for about twenty minutes when we arrived at your
restaurant. At last, the waiter appeared but he showed a severe lack of interest. Although he
took our order four times, he brought us the wrong food.
D Secondly, we ordered risotto with seafood for our main course, but it was quite tasteless
and bitter, which actually ruined our dining experience. Even after we told this to the waiter,
he did not mind us and instead told us to complain to the manager. Moreover, the strawberry
cake that my wife ordered had also raspberries which my wife is allergic to. You should have
written the things the food contain on the menu. What made matters worse was that we
suffered from bad diarrhea which lasted for four days.
E All these things considered, I demand a full refund of the cost of the meal that we ordered
as compensation for the bad situation and experience we had in your restaurant. I also want
you to take actions against the waiter who denied listening to our complaints. If you do not
do either of these, I will report it to the authorities myself.
F I look forward to hearing from you as soon as possible.
G Yours faithfully,
Andy Wilson

b.  You recently dined out and had some problems at the restaurant. Write a letter /
e-mail to the manager of the restaurant complaining about the poor service you received.
Use the letter of complaint above as a model.

8