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THEME 5 APPENDIX



                         8 Book and Go                                                        10 GRADE
                                                                                                 th

               Role Play Cards

             Booking a Room                                Booking a Room

                             STUDENT A                                      STUDENT B
             You are traveling to Rome and you want to book a   You are working at Pie-Star Hotel as a receptionist.
             room at Pie-Star Hotel. You make a phone call with   You have a phone call with the customer, ask some
             the receptionist and book your room in the hotel   questions and make the reservation for the customer.
             according to the information given below.     •   type of room?
             •   single room                               •   how many nights?
             •   two nights                                •   room 50$ a night
             •   price?                                    •   breakfast included
             •   meals included?                           •   car parking, Internet access
             •   facilities?                               •   fan, bedside table, TV, air-conditioner
             •   items in the room?                        •   payment options?
             •   pay by cash



             Booking a Table at a Restaurant               Booking a Table at a Restaurant

                             STUDENT A                                      STUDENT B
             You are going to a famous restaurant in your town   You are working at a famous restaurant in the town.
             for dinner with your best friend. You make a phone   You have a phone call with the customer, ask some
             call and book your table according to the information   questions and make the reservation for the customer.
             given below.                                  •   available
             •   availability?                             •   the date/time?
             •   the date/time                             •   the number of people?
             •   a table for 2                             •   the name of customer for the booking?
             •   name for booking                          •   No.
             •   ordering food in advance?




             Booking a Flight Ticket                       Booking a Flight Ticket

                             STUDENT A                                      STUDENT B
             You are going to travel by plane and you want to   You are working at the call center of a travel agency.
             make a flight reservation. You make a phone call   You have a phone call with the customer, ask some
             with the travel agency and book the ticket according   questions and make the reservation for the customer.
             to the information given below.               •   the name of the customer?
             •   your name                                 •   date/time?
             •   the date/time                             •   departures/arrivals?
             •   departures/arrivals                       •   one-way trip/round trip?
             •   one-way trip                              •   departure date?
             •   departure date                            •   seat preference?
             •   an aisle seat                             •   payment options?
             •   by credit card


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