Page 17 - English12 | Activity book-8

THEME 8 APPENDIX

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6 Complaint Cards 12 GRADE

At the restaurant At the restaurant
Student A Student B
You’ve ordered a well-done steak, but you think You are a waiter/waitress at a restaurant. The
that the waiter/waitress has served you a rare customer has just wanted you to change the
steak. You want him/her to serve you a new one. steak. Decide how helpful you want to be and
Make a complaint. deal with the problem.

1 2 3 4 5

At the clothes shop At the clothes shop
Student A Student B
You are the manager of a clothes shop. The rules You bought a top last month, and the zip has just
are strict. You can’t give a refund since the 3-day come undone. You want to get a refund, but the
return period has passed. Decide how helpful you deadline for getting a refund has just passed.
want to be and try to solve the problem. Decide what you want the manager to do. Make
a complaint.
1 2 3 4 5

At the electronics store At the electronics store
Student A Student B
Yesterday, you bought a video game from this You’re a shop assistant. The customer wants to
store, but you couldn’t start it at home. Now, get a refund for the faulty video game s/he bought
you want the store to give you a refund. Make a yesterday. In order to comply with the store policy,
complaint. you can only give another copy of the same game.
Decide how helpful you want to be and try to help
the customer.
1 2 3 4 5

At the DIY store At the DIY store
Student A Student B
You are a sales assistant at a DIY store. Before Last week, you bought a big can of wall paint.
selling wall paint, you always explain to the When you started painting, you realized that it
customers that you can’t take the opened cans wasn’t the exact color you wanted. You want
of paint back. Decide how helpful you want to be to change the paint to a different color. Make a
and try to solve the problem. complaint.

1 2 3 4 5

Ortaöğretim Genel Müdürlüğü Öğretim Programları ve Ders Kitapları Daire Başkanlığı 179