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8 EVERYDAY ENGLISH (Track 6) b Put the sentences into correct order.

a. Hello. Can I speak to Sandra Brown? ____
a Listen to the phone conversations and
complete the sentences below. b. It’s Linda Grantham. ____
Dialogue 1 c. L-I-N-D-A G-R-A-N-T-H-A-M ____
Mert: Hey George, it is Mert calling. Is __________? d. Who is calling? ____
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George: __________________________________. I’ll call her. e. OK. Please hold the line. I’ll put you
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through. ____
Susan: Hello, Mert.
f. Hello. Zed Bank. How can I help you? ____
Mert: Hi, Susan
g. Thank you. ____
Susan: How are you? h. I’m sorry. I couldn’t catch your name. Can
Mert:Things are going great. Would you like you spell your name, please? ____
to join me on Saturday for dinner?
Susan: ______________________________________. c Complete the sentences with the words in
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the box.
Where are we going to go?
Mert: Sam’s Garden. ◆ contact ◆ have ◆ available ◆ speak ◆ leave

Susan: I love that place. Sam: Hello. This is Sam Brown speaking.
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Mert: Fine.Then, I’ll ____________ you _____ at 7. Could I _____________ to Jack May, please?
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2
Susan:Thanks.That would be very nice. I’m Tom: I’m sorry, Jack May is not ____________.
5 _______________ forward to it, Mert. Sam: Can I 3 _____________ a message for him?
Mert: See you then. Tom: Sure.
Sam: Please tell him that Sam Brown wants to
Dialogue 2 4 ___________________________ with him.
John: Hello, Sue. This is John.
Tom: Okay, I’ll tell him. Does he _______________
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Sue: Hi, John. your phone number?
John: How are you? Sam: No, he doesn’t. My phone number is
Sue:Things are going great. ___________________? 903 378 6621.
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John: My birthday is on Sunday. I’m Tom: I will pass your message to Jack May.
2 ______________ a party. Would you like to come to
my party? Useful Expressions
Sue: I _________________. Where is it? Requesting Someone
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John: It’s at my house. ◆ Hello, Good morning. I’d like to speak
to Ryan.
Sue: What time is the party? ◆ Can I speak to Ryan? Is Ryan here?
John: At 6 p.m
◆ Is Ryan available?
Sue:Thanks for 4 _____________ me. Leaving a Message
John: It’s my pleasure. See you at the party. ◆ Would you like to leave a message?

Sue: See you. ◆ Can I leave a message?
Difficulties of Understanding
Dialogue 3 ◆ I’m sorry. I didn’t catch your name.
Could you speak up?
Nick: Hello Tom. ◆ Can/ Could you spell your name, please?
Tom: Jill and I are going to cinema on Sunday ◆ Could you say it again?
at 7 p.m. Would you like to join us?
◆ Please speak more slowly.
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Nick: I’m afraid, I won’t be able to _______________ ◆ What number did you dial?
you. I have ____________ commitment. ◆ Sorry, I think I’ve dialled the wrong
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number.

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