Page 102 - 3 STEPS YDT ENGLISH

ENGLISH 2 STEP
ND

Meaning 'the ability to recognise and share another person’s Emotional labour is unpaid, often invisible work that a person
emotions', empathy is often confused with sympathy, pity, and is compelled to do by others to keep them happy. This could
compassion, which are only the recognition of someone else’s be an employer rule that an employee should not respond to
distress. Pity indicates a lower level of understanding and customer abuse, a partner’s suggestion that the other person do
commitment to the situation of the suffering person than empathy, housework and household logistics, or an acquaintance trying
sympathy, or compassion. Compassion is a deeper level of empathy to explain why their behaviour is problematic. Emotional labour
as it demonstrates an actual desire to help the suffering person. is often used interchangeably with the term ‘emotional work’,
Empathy generally requires shared experiences; hence, people can a term that describes a social task an individual performs to
generally feel empathy only for other people, not for animals. For please others. Though emotion work was intended to be used
example, people can sympathise with horses, but they cannot really for different situations than emotional labour, the two have been
empathise with them. As psychologists say, empathy is essential considered interchangeable in recent years. Emotional labour
in forming relationships and acting compassionately towards other can manifest in multiple settings, the most common of which are
people. In addition, empathy enables genuinely helping behaviours workplace, partnership, and social networking. The most basic
that come easily and naturally, rather than having to be forced as
it involves experiencing another person’s point of view—stepping impact of emotional labour on people it is demanded from is
outside one’s self. exhaustion. Acting in a way that appeases others can be tiring
and frustrating. Therefore, emotional labour should not be the
7. The reason why someone cannot feel empathy for animals way to go when people deal with situations, and anyone should
is that _______. avoid demanding emotional labour from others.
A) sharing and caring are the key elements of feeling empathy
10. It is stated in the passage that emotional labour _______.
for someone or something else
B) there are some things that cannot be experienced between A) is not exhausting work to some degree
an animal and a person mutually B) is preferable while carrying out some certain situations
C) it requires extrinsic motivation, which animals do not have C) can be observed and done easily without any oppression
D) people need such kinds of feelings more than animals as D) mainly aims to please others sacrificing from yourself
they can do everything themselves
E) people can sympathise only with a horse among other E) has always been accepted the same as emotional work
animals

8. According to the passage, pity is different from empathy, 11. The underlined word ‘appeases’ in the passage is closest
sympathy, or compassion in that it _______. in meaning to _______.
A) shows a desire to help the sufferer more than others A) irritates
B) is only recognising other people’s stressful situations, B) satisfies
excluding the happier moments
C) frightens
C) is the only feeling people can feel for animals in a very bad
condition D) compels
D) enables genuinely helping behaviours that come with force E) affects
E) symbolises an involvement in and recognition of the
sufferer’s current state less than others

9. It can be understood from the passage that empathy 12. It can be inferred from the passage that emotional labour
_______. and emotion work _______.
A) is useless as it always comes by forcing one’s self to A) are completely different terms used in different conditions
experience others’ feelings
B) do not mean to satisfy others’ needs to make them happy
B) means the recognition of someone else’s distress by
C) are displayed just in the workplace, partnership, and
acting compassionately
C) is experiencing your point of view and attitude towards social networking
D) would be used as different terms, but this idea changed in
some others
D) is a feeling that helps some behaviours come out easily, time
naturally, and genuinely E) are two concepts that employers do not want to see in the
E) is not considered necessary in forming new relationships office
with others

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